Citizen Charter

This charter seeks to provide a framework which enables our users to know

Standards of Service:

  • This is a Medical College and Hospital for teaching and education and

  • Multispecialty patient care hospital

  • It provides medical care to all patients who come to the hospital

  • Standards are influenced by patients load and availability of resources

  • Yet we insist that all our patient/relative receive courteous and prompt attention

Patient Rights

  • A patient has the right to respectful care given by competent personnel.

  • A patient has the right, upon request, to be given the name of his attending physician, the names of all other physicians directly participating in his care, and the names and functions of other health care persons having direct contact with the patient.

  • A patient has the right to every consideration of his privacy concerning his own medical care program. Case discussion, consultation, examination, and treatment are considered confidential and shall be conducted discreetly.

  • A patient has the right to have all records pertaining to his medical care treated as confidential except as otherwise provided by law or third-party contractual arrangements.

  • A patient has the right to know what hospital rules and regulations apply to his conduct as a patient.

  • The patient has the right to expect emergency procedures to be implemented without unnecessary delay.

  • The patient has the right to good quality care and high professional standards that are continually maintained and reviewed.

  • The patient has the right to full information in layman's terms, concerning his diagnosis, treatment, and prognosis, including information about alternative treatments and possible complications. When it is not medically advisable to give such information to the patient, the information shall be given on his behalf to the patient’s next of kin or other appropriate person.

Patient Responsibilities

Patient has the responsibility to...

  • Provide information about present and past illnesses, hospitalizations, medications and other matters relating to your health history.

  • Have members of your family authorized to review your treatment, if you are unable to communicate with doctors or nurses.

  • Formulate an advanced directive and appoint a surrogate to make healthcare decisions on your behalf, to the extent permitted by the law.

  • Ask questions if you do not understand directions or procedures.

  • Help your doctor, nurse, and healthcare support staff in their efforts to care for you by following their instructions and medical orders.

  • Report safety concerns immediately to your doctor, nurse, or any healthcare support staff.

  • Ask for pain relief when pain first begins and tell your doctor or nurse if your pain is not relieved.

  • Avoid drugs, alcoholic beverages or toxic substances, which have not been administered by your doctor.

Facilities

Facilities Remarks
Blood Bank Number of Units Stored: 40-60 Number of Units Dispensed: 5-8/Day
Operation Theatres Operation theaters major 7 (4 Modular & 3 Approxy) (Surgery 2, orthopaedics, Obs & Gynae, ENT , Dental – Eye, Emergency) Minor 3 approxy ( orthopaedics, surgery, A&E)
ICU’s MICU, SICU, ICCU facility present
X-Ray Machinery 2 Fixed (500mA 800mA) 3 Mobile
USG 3 Nos. & Functioning according to PNDT act.
C R SYSTEM Facility present
DR System Facility present
Mammography Facility present
DOTS (TB Treatment) Facility present
HIV Kits Facility present
CSSD (Central Sterilization) Facility present
ETP (Effluent Treatment Plant) In collaboration with BPS Mahila Vishvavidyalya Khanpur Kalan, Sonepat
Hospital Kitchen Outsourced (Free to in-patients)
Hospital Canteen Outsourced (Separate arrangement for doctors and other staff)
Pharmacy Free Drug delivery to outdoor and indoor patients.
Emergency Services` 24 Hrs available One ambulance- with Advance Life Support System. Two Ambulance – Normal
Clinical Laboratories Central, emergency lab and departmental labs present.
Labour Room With Clean, Septic and Eclampsia Beds

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